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Hello Noel_Scaling,
Welcome to the Community page,
Could you please send us a screenshot of this page that has this message on, so we can have a look into this for you. Thanks
Hi Noel,
Thanks for getting back to us with that screenshot.
Can I check if you have turned in CIS within the account settings and that you have entered a transaction using a QuickBooks CIS code?
This error usually appears if there are no transactions in QuickBooks with CIS.
You can see how to setup and manage CIS in QuickBooks here. Please get back to us below if this does not resolve the issue :smiling_face_with_smiling_eyes:
Hi,
Yes, I have turned on CIS in Accounts Settings, created the Customer correctly and raised an invoice using the correct CIS code. I have one other client that has CIS deducted from payments and there is no problem there - I'm sure that I've set up both clients in the same way but clearly there must be a discrepancy. I'll compare the two again to see if I can spot a difference.
Thanks Noel, have you previously been able to access the CIS screen on the Taxes tab?
Do the transactions have payments against them?
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