Showing results for 
Search instead for 
Did you mean: 
Everything you need to know about banking in QuickBooks Online - Discover more
Level 1

VAT Code for EU Sales at 20% rate

I have been advised that sales from Northern Ireland company to EU consumers (ie not VAT registered companies) should be charged at 20%.  Is there a specific code in QB to record this in order that these sales are shown as EU ones?  If not, should I create one and how can this be done in a way that the total appears in correct box on VAT return.


VAT Code for EU Sales at 20% rate

Welcome to the Community, Dawn72.


Normally if the company is VAT registered in EU, it will be exempted from VAT charges by Intuit on your QBO account. Learn more about this by visiting this article: Updating VAT in Your Account.


In your case, you can create a new VAT code since there isn't a specific code for EU VAT in QuickBooks Online (QBO).


Here's how:

  1. Go to Taxes, then select VAT.
  2. Select Add Tax.
  3. Choose the type of tax you want to add.
  4. Click Save.

If you’re still not sure what VAT code to use, I suggest reaching out to your accountant for the best advice.


I'll leave you with the following articles for more information about managing VAT in QBO (The first two articles are UK based but can be used as a reference for the global version of QBO):

For your reference with VAT processing in QBO, check our Resource page through this link: VAT for QBO United Kingdom.


Get back to me if you have other questions. I'm always happy to help you further. Keep safe and have a great rest of the day!

Level 1

VAT Code for EU Sales at 20% rate

Thank you.  As it is business to consumer and not business to business, then I need to charge VAT at 20% .  I have set up a code in QB as shown below however when I am categorising a sales receipt, this VAT code does not come up as an optionVAT Code.PNG


QuickBooks Team

VAT Code for EU Sales at 20% rate

Let's get this sorted out, @Dawn72.


Since your created VAT code isn't showing under the VAT column when entering sales receipts, let's perform some troubleshooting steps to get this fixed.


It's possible that the browser you're using had a data issue which's why the VAT code isn't showing. Let's try logging in to your QuickBooks Online (QBO) account using a private browser. This way, we can check if it's a browser data issue. Press this shortcut key on your keyboard to open a private browser:


  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Safari: Command Option P


If this works, it means that you need to clear the browser's cache so the system can start fresh. If you get the same result while using a private browser, I recommend switching to a different one.


Just in case you want to know more about the common VAT codes, you can check out this article here for more details.


Please know that I'm just a reply away if you need any further assistance setting up VAT codes.


VAT Code for EU Sales at 20% rate

Hello Community Users, we just wanted to pop in and add a comment to this thread. If you have set up your own VAT code but it is not showing on a sales invoice, and you have tried a different browser/private window on the browser or a clear of cache and cookies (with the date range set to all time). If you can then go through the steps below.


If you can go to VAT and edit rates and double check that you have set up a sales rate and not just a purchase rate. If you have and it still does not show if you can make the code inactive and then reactivate it. If it still does not show if you can create a brand-new code and brand-new sales transaction. 

Please reply back here if you do find the code is not showing after trying the above and we'd be happy to look into why the code is not showing.

Need to get in touch?

Contact us