VAT FRS Submission

Hello Linda_B,

Can I first confirm you have FRS turned on within your VAT settings (Taxes > Edit VAT > VAT settings), and the correct percentage is showing?

Thanks,

Talia

Yes it is switched on with the correct value in

Thanks for your response, Linda_B.

Allow me to chime in and clarify why the tax return amount is higher than the actual amount.

In the Vat Detail Report,  the balance amount will show the 20% calculation which is the standard rate. Meanwhile, the balance figure shown on the VAT Return page is not similar to the latter because this amount is calculated based on the FRS rate.

In the chart of accounts, the Savings by FRS amount will only show after the VAT return is marked as filed. However, if the balances show a similar amount, we’ll have to trace what’s causing this to happen.

The process requires accessing one’s company which we’re unable to perform here in the Community. Since the safety of your account is our top priority, I suggest you get in touch with our QBO Care Team.

You can either speak with someone over the phone or chat with an agent. Here's how:

1. In the upper right-hand click on Help at the top, then click on the Contact Us link.
2. Enter your issue in the What can we help you with field box.
3. Click on the Let's talk button.
4. In the Choose a way to connect with us section, select Chat or Call us.
   Note: Open M-F, 8 AM - 8 PM, BST.

They can look into this further and help ensure the submitted VAT return will show the correct amount.

This should help you move forward.

Keep me posted on how this goes after contacting support. I want to make sure everything is taken care of and you're all set with this concern.

Thanks for this information. I used the online chat this morning (for about 4 hours!) and am still waiting for an answer which is rather worrying. I was happy that there was someone there to take on my problem and I wish that it was a week ago rather than the final day for VAT submission, but hopefully I will get an email resolving it soon?

Hello Linda,

If you are still yet to receive a response on the chat, we would advise to contact our phone support team. You can reach them via 0808 234 5337.

Thanks,

Talia

The email support team will have opened a case which the phone support agent can access to look at the progress. Otherwise, please contact us via Facebook or Twitter (QuickBooksUK) sending your email address.

Thanks,

Talia

So I had a 4 hour chat with one rep, an hour conversation with another and thought I would check this morning. My VAT amount owing has reduced but I still don't know where the figure is coming from. I have an email from the repo I was online chatting to asking for more downloads. Where do I turn next? There is also an issue with the Purchases figure today!

Hello Linda,

To confirm, did you contact our support line via phone? This would be your best route, as they can set up a screenshare to look into this further for you.

Thanks,

Talia

Hello Linda,

That's great! Please let us know if you have any further questions.

Thanks,

Talia