VAT refund not posted

marlo13 · ‎August 07, 2019

Hi, I'm new to QBO. I submitted my last VAT return using MTD. I have received a refund. How do I post it? When I go to Taxes, the VAT shows as paid (green tick next to it) but it doesn't allow me to post the refund onto my bank account. If I go to filed returns, there is nothing on that list. As I said, I submitted the return using MTD, it went through OK. I'm not sure of what to do now. Thanks in advance.

GeorgiaC · ‎August 07, 2019

Hey marlo13,

Thanks for your post and welcome to the community.

Returns which are filed with a negative balance of VAT DUE (i.e. refund) are automatically marked as paid on the system - to record the refund click on the drop-down on the action column against the filing and 'Record refund'. Select the bank account, date, and amount received then save - this will the match to the payment in for-review if you have the bank connected.

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GeorgiaC · ‎August 07, 2019

Hey marlo13,

Thanks for your post and welcome to the community.

Returns which are filed with a negative balance of VAT DUE (i.e. refund) are automatically marked as paid on the system - to record the refund click on the drop-down on the action column against the filing and 'Record refund'. Select the bank account, date, and amount received then save - this will the match to the payment in for-review if you have the bank connected.

marlo13 · ‎August 07, 2019

Thank you GeorgiaC! So simple when you know how:) Thanks again.

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VAT refund not posted