VAT reports

Hi Axxell,

Hope you still had a great morning despite of having a slow loading VAT page. Let me help you on this.

We are unable to obtain only the latest reports for VAT. Ten minutes is quite long. Even if you have old records, it's not a reason to take time to load your tax data. This instance can happen if your internet speed is slow or there are browser issues. I'll guide you with some steps to determine the cause of this behavior.

It is recommended that your internet connection be at least 3 Mbps, and that your computer meets the other system requirements to avoid loading issues. If the requirements are met, we can perform basic browser troubleshooting steps to check if the behavior is caused by cached data.

To start, you'll want to sign in to QuickBooks using a private browser. In this mode, the QuickBooks pages will load up without reusing the data from the browser's cache. You can use the following key combinations, depending on your browser.

• Press Ctrl + Shift + P for Edge or Firefox.
• Press Ctrl + Shift + N for Chrome.
• Hold down Command + Shift + N for Safari.

If the VAT section loads up smoothly while browsing privately, you can go back to your regular browser and clear its cache. If not, please use a different browser to isolate the issue.

Let me know if how the steps work for you, so I can help you further if there's a need to. Have a good one.

Thank Jess,

My Internet connection is 30-40 Mb/s and all other QB online functions are reasonably responsive.

I use Chrome (always at current version) by default and clearing the cache made no difference.  The problem occurs just the same using Edge.

However, I discovered that, in both Chrome and Edge, if I navigate away from the QB Online tab (even just momentarily) when I return to the QB tab, the reports have all loaded.

While this workaround will save me a lot of wasted time and frustration, I really would appreciate a proper fix.

Thanks in advance for your help.

John

I recognize how time-consuming this issue is, John. I hear you, and I’ll make sure this gets taken care of so you can access your VAT reports smoothly.

Since other QuickBooks Online functions are reasonably responsive, it would be best to contact our support team. They can check this further and provide additional fixes to prevent loading issues when generating VAT reports in the future.

Before that, take a glimpse at our support hours so you’ll receive responses quickly. Then, you can follow the steps below to connect with us:

1. Sign in to your QuickBooks Online account.
2. Go to the Help (?) menu.
3. Select the Search tab, then click Contact Us.
4. Enter your brief concern in the field.
5. Tap Continue.
6. Click the Chat or Callback option.

In case you want more information about your VAT Detail statements and want to make amendments to previously-filed returns, you can access these resources to get insights and complete instructions:

• VAT Detail Report
• Report an adjustment for the errors in a previously filed VAT return (VAT652)

Feel welcome to add comments below if you have other questions or concerns about managing your taxes. I’m always ready to help. Have a good one!