Why would quickbooks drop one of my users, when she was using it yesterday?

Hello suesymons,

Could you please elaborate on what you mean by 'drop'? Can the user no longer access the account?

Thanks,

Talia

No she can't, and I have tried setting her up again, but it says that the user ID is already used.  Then I have tried adding her again using another email address but it goes through the process of signing in to Quickbook Online and then it says that QuickBooks Online is not open and to select another option.  We have also tried to recover, however this sends you in the same circular procedure.  Getting very annoyed.

Hello suesymons,

We appreciate your frustration and apologise, we'll of course get to the bottom of this for you.

What happens when she tries to login?

Thanks,

Talia

It brings up the quickbooks page saying that the option isn't available to her and to select another option such as QuickBooks self-employed etc..., another option was to recover, which we have also tried.  Therefore she has been unable to sign into quickbooks.  I don't understand why her user was there one day and gone the next as I wasn't at work yesterday to do that myself, that must have come from your end.

Hello suesymons,

Do you have access to Facebook or Twitter so you can PM us information about the account, i.e. this user's email address?

Thanks,

Talia

don't understand what you mean by PM?

The company has no facebook or twitter account.

Hello syesymons,

I apologise, I was referring to Private Message.

Thanks,

Talia

The company does not have face book or twitter

Hello suesymons,

In that case, unfortunately you will have to contact our support line to avoid you having to post any personal info on a public forum. You can get in touch with them through: 0808 234 5337

Thanks,