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Everything you need to know about connecting your bank and credit cards in QuickBooks Online
simplychocolateuk
Level 1

Does anyone know why I can not reconnect to my business PayPal account? Error message: Try again or go back to select a different account provider. (571)

Tried it both on Chrome & Edge - same result. Enabled pop-ups - same result Cleared cache/ cookies - same result Get to the point whereby enter the code that PayPal sends, but doesn't always. Gives an error message, click Try Again - swirling wheel of doom and it goes nowhere.

1 REPLY 1
JorgetteG
QuickBooks Team

Does anyone know why I can not reconnect to my business PayPal account? Error message: Try again or go back to select a different account provider. (571)

We appreciate you for proactively performing all the troubleshooting steps to connect your PayPal account to QuickBooks Self-Employed, Simplychocolateuk.

 

When unusual behavior occurs, it is often due to a temporary connection. We suggest checking with your bank to see if there are any maintenance activities or system disruptions that could be affecting the connection.

 

If your bank reports no issues, we suggest contacting our phone support team for further assistance. As you’ve already taken troubleshooting steps, our support specialists are equipped with advanced tools and expertise to investigate the matter thoroughly and provide a solution.

 

To contact our phone support, please follow these steps:

 

  1. Go to the Help icon.
  2. Choose the Search tab.
  3. Click the Contact Us button and enter your concern.
  4. Select Continue.

 

Alternatively, you can manually import transactions into QuickBooks to maintain your records.

 

If you have any further questions or require additional assistance, please add a comment below. We are here to help.

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