I'm here to help check why your bank transactions aren't automatically updating.
QuickBooks Self-Employed is a read-only application. Whatever transactions downloaded from your bank will be updated in QuickBooks. As of now, you can start by doing a manual update.
Click on the Gear icon.
Select Bank accounts under Transactions.
Click on Refresh all.
If the transactions still aren't updated in QuickBooks, you may need to get in touch with our Support Team to check and investigate this further securely. For the support's contact information, you may check it here: Contact QuickBooks.