I paid a supplier invoice netted with credit note correctly: however the supplier is still showing as a credit: how do I remove this?

Hello there, madeline-roberts,

Let me help share information about suppliers credit balance.

In your case, to further isolate the issue, check if there were still unapplied credits which causes credit to customers balance.

Here's what you'll need to do:

1. Go to Sales in the left navigation menu.
2. Go to the Customers tab, then click the name of the customer.
3. In the Customer page, click on the Transaction List.
4. Click the Filter button, then choose Credit notes for the type.
5. Click Apply.

From there, you'll able to see the Unapplied credits which causes the credit balance of the customer.

That's it! For future reference, here's a great resource that you can check: Enter and apply a credit note or delayed credit.

If you have further questions about customers credit balance, please let me know. I'm always here to help. Have a great day!

Thanks Miriam. This is a supplier credit (not a customer) - so we bought the service from them. They produced invoice and then a credit note (ie a discount) to that. We paid the net correctly but the credit is still showing on the supplier account as a payable. It seems as if it has not matched off correctly with the payment. Any ideas?

Thank you very much.

Hello Madeline,

Does the credit note have a tick marked next to it if you view your payment made?

Thanks,

Dear Edward

No it doesn't and shows as overdue on supplier account. 

When I look at the correct net bill payment, it shows the supplier credit on the right hand side (with option to add it to bill payment ) - should I do that option? even after the bill has paid? I think my finance colleague tried this and it wouldn't work.
Thanks - sorry am not qb expert.

Thanks

Hi Madeline,

If you add the supplier credit to the payment this will then allocate it to the bill and the balance should also reflect this if you have entered the payment for the full amount and not used the credit the account would be in credit. The payment should be the amount minus the credited amount.

Let me know if this helps.