incorrect cis calculation for invoices with a discount

Adminmomo · ‎March 20, 2019

Hi

I have a problem with CIS invoices which have a discount applied to them. We have a customer with CIS. Since January the 28th my invoices produced to him are not correctly calculated by quickbooks. I didn't notice it, the customer noticed it - a whole month later! Very embarrassing!!

So let me explain:

The invoice consists of codes with set prices, then I need to show materials we used. Until 27.1.19 all good and invoices were correctly calculated with vat as well. But since 28.1.19 quickbooks calculates the discount of 30% not only to the set prices but to Material cost as well. Which is not correct! Yesterday I spent over almost 3 hours on a chat to a lady at quickbooks and she couldn't help me either. At the end she told me to manually enter the less CIS. But that is not accebtable. This would take me forever for the workload I have.

Does anyone else have that problem?

TaliaI · ‎March 20, 2019

Hello Adminmomo,

Welcome to the Community - thank you for your question!

Could you please send a screenshot of one of those invoices as an example (from the create screen) so we can duplicate this on our test account?

Thanks,

Talia

TaliaI · ‎March 20, 2019

*Cutting out any confidential info of course.

Adminmomo · ‎March 21, 2019

Hi

Please find attached an invoice wich was wrongly calculated. I will do another attachment as well with one correctly calculated.

Thanks for looking into this.

M.

Adminmomo · ‎March 21, 2019

And here is one which is correct.

EdwardR · ‎March 21, 2019

Thank you for providing us with the screenshots of your invoices.

I think after looking at the invoices which you have sent this is going to need some further investigation and may require a screen share to do so. If you could please call our product support team on the contact number available on this link here, one of our specialists can take a look into the calculations and if the codes are behaving as designed.

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incorrect cis calculation for invoices with a discount