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Buck Tsai
Level 2

STd Bank Internet Banking Bank Feed Link. I do not have problem withNedbank, FNB and ABSA, but i do have problem link Std Bank internet banking, someone has work around?

 
11 Comments 11
ReymondO
QuickBooks Team

STd Bank Internet Banking Bank Feed Link. I do not have problem withNedbank, FNB and ABSA, but i do have problem link Std Bank internet banking, someone has work around?

Hello there, @Buck Tsai.

 

I'm here to ensure you're able to connect to your bank account in QuickBooks Online (QBO). This way, you can download your transactions and keep your account updated.

 

Before we start, can you share the error message you encountered while connecting the Standard Bank to QuickBooks? Any further info would be appreciated.

 

Here are some of the possible reasons you're having trouble connecting your bank account to QBO:

 

  • The bank is performing system maintenance. 
  • There are notifications from their website that need your attention.

 

To start, I'd first suggest logging into your bank's website to review if there are alerts that need your attention. Once signed in, perform the following steps:

 

  1. Review your account page for messages, notifications, or alerts. 
  2. Check your bank’s website for any announcements.
  3. Once done, go back to your QBO account to perform manual update.

 

Manually updating your account helps refresh the connection between your bank and QBO. Here's how:

  1. Go to the Banking menu. 
  2. Select Update
  3. Enter your Multi-Factor Authentication (MFA) credentials.
  4. Click Continue update.

 

On the other hand, if you make changes to your bank's website, you'll have to update your bank info in QBO as well to match their account details. Let me show you how.

 

  1. Go to the Banking menu. 
  2. Select the blue tile for your bank.
  3. Click the Edit (Pencil) icon. 
  4. Choose Edit sign-in info
  5. Update your details. 

 

Once your transactions are successfully downloaded, you can now approve the way the program categorizes them. Then, match them against the entries in the system. To learn more about this process, visit this article: Categorise and match online bank transactions in QuickBooks Online.

 

Just tag my name in the comment section if you have any other concerns or questions. I'll get back to you as soon as I can. Stay safe.

Buck Tsai
Level 2

STd Bank Internet Banking Bank Feed Link. I do not have problem withNedbank, FNB and ABSA, but i do have problem link Std Bank internet banking, someone has work around?

@ReymondO 

When i try use QBO to Link , the attached error message pup out...

 

When i try to log in to my Std Bank internet banking, after I enter my e-mail, it ask me to SCAN the QR code first, which I then press use password instead. When I log into the web with my password, I do not see anywhere on web nor on my app shown any message or notification....

Angelyn_T
QuickBooks Team

STd Bank Internet Banking Bank Feed Link. I do not have problem withNedbank, FNB and ABSA, but i do have problem link Std Bank internet banking, someone has work around?

Hi, @Buck Tsai.

 

I appreciate you for sharing the screenshot of the error message you've received. I'm here to share with you the resolution to isolate this banking error.

 

Usually, error 103 occurs when credentials entered into QuickBooks Online don’t match with what your financial institution has. As an initial step, you can do the following:

 

  • Make sure to input the correct credentials while trying to connect to your financial institution for the first time.
  • Select the right financial institution (there are often many to select from).
  • If you are currently connected and updated your credentials with your financial institution, you need to update the information in QuickBooks Online.

 

Here's how you can review your sign-in information:

 

  1. Open a new window in your web browser and go directly to your bank’s website.
  2. Make a note of the web address (such as https://www.bank.com). This may come in handy later.
  3. Sign in with the user ID and password you have. If you have separate accounts with the bank (such as a business account and a personal account), sign in to the account you want to fix in QuickBooks.
  4. If you sign in successfully, then you know the user ID and password are correct. If you get a sign-in error, follow your bank’s instructions to get your user ID, reset your password, or both.

 

Once done, you're now ready to sign in to your bank account in QuickBooks.

 

  1. Click on Banking at the left pane, then select the bank or credit card account you need to update.
  2. Hit Edit.
  3. Select Edit sign-in info.
  4. If your web browser auto-fills the user ID and password fields, clear them. This ensures your browser doesn’t put in old info by mistake.
  5. Manually type in the user ID and password for your bank account. If your bank offers a Show option, select it so you can confirm you entered the password correctly.
  6. Tap Update.

 

For additional troubleshooting steps, you can open these articles:

 

 

Moreover, you can open the topics from this link for more hints about bank feeds and reconciliation.

 

Please let me know if you encounter any other issues by leaving a comment below. I want to make sure everything is taken care of for you. Keep safe!

samlong
Level 1

STd Bank Internet Banking Bank Feed Link. I do not have problem withNedbank, FNB and ABSA, but i do have problem link Std Bank internet banking, someone has work around?

Hi

I also face the same 103 issue connecting to my Standard Bank business account.

Please advise to solve this issue.

I have tried all the suggestions below.

  1. My bank's ID and password have been checked and they are correct.
  2. I have cleared cache from my browser Chrome.
  3. I have tried in the Chrome's incognito mode.
  4. I know how to upload manually.

    Regards
Archie_B
QuickBooks Team

STd Bank Internet Banking Bank Feed Link. I do not have problem withNedbank, FNB and ABSA, but i do have problem link Std Bank internet banking, someone has work around?

Hello there, samlong.

 

It's good to know that you've tried to resolve this using those troubleshooting steps.

 

If your still encountering the same error, I suggest contacting our support team to help you verify the account and make sure you can connect to your bank.

 

Here's how:

 

  1. Log in to your QuickBooks Online Account.
  2. Go to Help (?).
  3. In QB Assistant, put a brief description of your concern. For example "Banking".
  4. Click on Contact Us.
  5. Choose the option Start a chat to initiate chat with the support.

 

Our support team are available M-F, 8:00 AM to 6:00 PM, SAST.

 

Also, you can check out this article and try to review the troubleshooting steps you mentioned: Fix bank error 103

 

I want to make sure I've got you covered. You can click the Reply button below for follow-up questions and clarifications about banking. I'll be in touch. Have a great weekend!

Nuwil Engineering
Level 2

STd Bank Internet Banking Bank Feed Link. I do not have problem withNedbank, FNB and ABSA, but i do have problem link Std Bank internet banking, someone has work around?

Quickbooks this is getting really annoying. Please assist in getting this sorted. This is a must have function for small business accounting!

jamespaul
QuickBooks Team

STd Bank Internet Banking Bank Feed Link. I do not have problem withNedbank, FNB and ABSA, but i do have problem link Std Bank internet banking, someone has work around?

Hello, Nuwil Engineering.

 

I want to help you out in fixing the bank feeds, but I need more details from you.

 

What specific error message did you receive when connecting the STD bank account? Were there any error codes? Or what other prompts did you encounter when connecting it? I'd appreciate if you could provide more details about this. This way, I'll narrow down the issue and lay down the necessary steps to fix it.

 

Looking forward to your reply. 

PST12
Level 1

STd Bank Internet Banking Bank Feed Link. I do not have problem withNedbank, FNB and ABSA, but i do have problem link Std Bank internet banking, someone has work around?

I completely agree that Quickbooks and Standard Bank are collectively not interested in solving the download of statements. This problem has been going on for 18 months at least on the forum. no one gets involved. I am now at day 8 where i am unable to download.

So before anyone repeats the stock solutions that do not work consider this before you comment

 

  • Have reset login details manually often to no effect
  • have changed browser and PC and even used my phone to log in
  • Have copy and pasted the Std bank URL into the login box using both personal and business sites
  • Can log into bank account without trouble in the browser so its not the bank server that is down
  • Oh and the error code is always 102
  • maybe I need to change my bank to FNB or something, anyone have a suggestion
Mark_R
QuickBooks Team

STd Bank Internet Banking Bank Feed Link. I do not have problem withNedbank, FNB and ABSA, but i do have problem link Std Bank internet banking, someone has work around?

I appreciate the detailed information you've shared, @PST12.

 

At this time, we received reported issues connecting the Standard Bank account to QuickBooks Online and getting the 102 error code. Rest assured, our product engineers are diligently working on a fix to this issue.

 

As a workaround, you can consider importing your bank transactions manually into QBO. For more guidance, check out this article: Manually upload transactions into QuickBooks Online.

 

Also, to ensure you'll get an update about the resolution status, I recommend contacting our QuickBooks Support Team. This way, they can add your company file to the list of affected users and provide this investigation number for easy tracking: INV-72282. To reach them, you can follow the steps below:

 

  1. Sign in to your QuickBooks Online account.
  2. Click the Help button.
  3. In the QuickBooks Assistance chatbox, select Talk to a human and choose I still need a human.
  4. Select Contact Us.

 

Once the issue is resolved, you can now categorise your bank transactions to put them in the correct accounts. For more guidance, feel free to check out this article: Categorise and match online bank transactions in QuickBooks Online.

 

Thank you for your patience while we're working on this, @PST12. If you have any other questions about QuickBooks, feel free to leave a comment below.

usercaltexlinmeyer
Level 1

STd Bank Internet Banking Bank Feed Link. I do not have problem withNedbank, FNB and ABSA, but i do have problem link Std Bank internet banking, someone has work around?

Good Day

I am unable to import transactions for a while now from Standard Bank

I have tried changing passwords etc

Does the Browser being used make a difference...or any other suggestions

Mark_R
QuickBooks Team

STd Bank Internet Banking Bank Feed Link. I do not have problem withNedbank, FNB and ABSA, but i do have problem link Std Bank internet banking, someone has work around?

Hello there, @usercaltexlinmeyer.

 

I want to ensure you can import your Standard bank transactions to QuickBooks Online (QBO).

 

To clarify, are you trying to import your bank transactions manually to QBO? If so, did you receive any error message upon trying to import? Any additional information could help us verify if there's an issue based on the error received.

 

In the meantime, let's log in to your QBO account using a private browser. There are times that the browser stores frequently accessed data, thus causing unusual behavior in QuickBooks. To open a private browser, press this shortcut key on your keyboard:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

 

If this works, it means that you need to clear the browser's cache so the system can start fresh. If you get the same result while using a private browser, I recommend switching to a different one.

 

Once you're able to connect your bank account, QuickBooks will automatically download your 90 days of bank transactions. Then, you can categorise them to put them into the correct accounts.

 

Come back to this post and let me know how it goes, @usercaltexlinmeyer. I want to make sure you're taken care of.