Hello there, @Buck Tsai.
I'm here to ensure you're able to connect to your bank account in QuickBooks Online (QBO). This way, you can download your transactions and keep your account updated.
Before we start, can you share the error message you encountered while connecting the Standard Bank to QuickBooks? Any further info would be appreciated.
Here are some of the possible reasons you're having trouble connecting your bank account to QBO:
To start, I'd first suggest logging into your bank's website to review if there are alerts that need your attention. Once signed in, perform the following steps:
Manually updating your account helps refresh the connection between your bank and QBO. Here's how:
On the other hand, if you make changes to your bank's website, you'll have to update your bank info in QBO as well to match their account details. Let me show you how.
Once your transactions are successfully downloaded, you can now approve the way the program categorizes them. Then, match them against the entries in the system. To learn more about this process, visit this article: Categorise and match online bank transactions in QuickBooks Online.
Just tag my name in the comment section if you have any other concerns or questions. I'll get back to you as soon as I can. Stay safe.
When i try use QBO to Link , the attached error message pup out...
When i try to log in to my Std Bank internet banking, after I enter my e-mail, it ask me to SCAN the QR code first, which I then press use password instead. When I log into the web with my password, I do not see anywhere on web nor on my app shown any message or notification....
Hi, @Buck Tsai.
I appreciate you for sharing the screenshot of the error message you've received. I'm here to share with you the resolution to isolate this banking error.
Usually, error 103 occurs when credentials entered into QuickBooks Online don’t match with what your financial institution has. As an initial step, you can do the following:
Here's how you can review your sign-in information:
Once done, you're now ready to sign in to your bank account in QuickBooks.
For additional troubleshooting steps, you can open these articles:
Moreover, you can open the topics from this link for more hints about bank feeds and reconciliation.
Please let me know if you encounter any other issues by leaving a comment below. I want to make sure everything is taken care of for you. Keep safe!
I also face the same 103 issue connecting to my Standard Bank business account.
Please advise to solve this issue.
I have tried all the suggestions below.
Hello there, samlong.
It's good to know that you've tried to resolve this using those troubleshooting steps.
If your still encountering the same error, I suggest contacting our support team to help you verify the account and make sure you can connect to your bank.
Our support team are available M-F, 8:00 AM to 6:00 PM, SAST.
Also, you can check out this article and try to review the troubleshooting steps you mentioned: Fix bank error 103
I want to make sure I've got you covered. You can click the Reply button below for follow-up questions and clarifications about banking. I'll be in touch. Have a great weekend!
Hello, Nuwil Engineering.
I want to help you out in fixing the bank feeds, but I need more details from you.
What specific error message did you receive when connecting the STD bank account? Were there any error codes? Or what other prompts did you encounter when connecting it? I'd appreciate if you could provide more details about this. This way, I'll narrow down the issue and lay down the necessary steps to fix it.
Looking forward to your reply.
I completely agree that Quickbooks and Standard Bank are collectively not interested in solving the download of statements. This problem has been going on for 18 months at least on the forum. no one gets involved. I am now at day 8 where i am unable to download.
So before anyone repeats the stock solutions that do not work consider this before you comment
I appreciate the detailed information you've shared, @PST12.
At this time, we received reported issues connecting the Standard Bank account to QuickBooks Online and getting the 102 error code. Rest assured, our product engineers are diligently working on a fix to this issue.
As a workaround, you can consider importing your bank transactions manually into QBO. For more guidance, check out this article: Manually upload transactions into QuickBooks Online.
Also, to ensure you'll get an update about the resolution status, I recommend contacting our QuickBooks Support Team. This way, they can add your company file to the list of affected users and provide this investigation number for easy tracking: INV-72282. To reach them, you can follow the steps below:
Once the issue is resolved, you can now categorise your bank transactions to put them in the correct accounts. For more guidance, feel free to check out this article: Categorise and match online bank transactions in QuickBooks Online.
Thank you for your patience while we're working on this, @PST12. If you have any other questions about QuickBooks, feel free to leave a comment below.
Hello there, @usercaltexlinmeyer.
I want to ensure you can import your Standard bank transactions to QuickBooks Online (QBO).
To clarify, are you trying to import your bank transactions manually to QBO? If so, did you receive any error message upon trying to import? Any additional information could help us verify if there's an issue based on the error received.
In the meantime, let's log in to your QBO account using a private browser. There are times that the browser stores frequently accessed data, thus causing unusual behavior in QuickBooks. To open a private browser, press this shortcut key on your keyboard:
If this works, it means that you need to clear the browser's cache so the system can start fresh. If you get the same result while using a private browser, I recommend switching to a different one.
Once you're able to connect your bank account, QuickBooks will automatically download your 90 days of bank transactions. Then, you can categorise them to put them into the correct accounts.
Come back to this post and let me know how it goes, @usercaltexlinmeyer. I want to make sure you're taken care of.