Hello there, @Buck Tsai.
I'm here to ensure you're able to connect to your bank account in QuickBooks Online (QBO). This way, you can download your transactions and keep your account updated.
Before we start, can you share the error message you encountered while connecting the Standard Bank to QuickBooks? Any further info would be appreciated.
Here are some of the possible reasons you're having trouble connecting your bank account to QBO:
To start, I'd first suggest logging into your bank's website to review if there are alerts that need your attention. Once signed in, perform the following steps:
Manually updating your account helps refresh the connection between your bank and QBO. Here's how:
On the other hand, if you make changes to your bank's website, you'll have to update your bank info in QBO as well to match their account details. Let me show you how.
Once your transactions are successfully downloaded, you can now approve the way the program categorizes them. Then, match them against the entries in the system. To learn more about this process, visit this article: Categorise and match online bank transactions in QuickBooks Online.
Just tag my name in the comment section if you have any other concerns or questions. I'll get back to you as soon as I can. Stay safe.
When i try use QBO to Link , the attached error message pup out...
When i try to log in to my Std Bank internet banking, after I enter my e-mail, it ask me to SCAN the QR code first, which I then press use password instead. When I log into the web with my password, I do not see anywhere on web nor on my app shown any message or notification....
Hi, @Buck Tsai.
I appreciate you for sharing the screenshot of the error message you've received. I'm here to share with you the resolution to isolate this banking error.
Usually, error 103 occurs when credentials entered into QuickBooks Online don’t match with what your financial institution has. As an initial step, you can do the following:
Here's how you can review your sign-in information:
Once done, you're now ready to sign in to your bank account in QuickBooks.
For additional troubleshooting steps, you can open these articles:
Moreover, you can open the topics from this link for more hints about bank feeds and reconciliation.
Please let me know if you encounter any other issues by leaving a comment below. I want to make sure everything is taken care of for you. Keep safe!
I also face the same 103 issue connecting to my Standard Bank business account.
Please advise to solve this issue.
I have tried all the suggestions below.
Hello there, samlong.
It's good to know that you've tried to resolve this using those troubleshooting steps.
If your still encountering the same error, I suggest contacting our support team to help you verify the account and make sure you can connect to your bank.
Our support team are available M-F, 8:00 AM to 6:00 PM, SAST.
Also, you can check out this article and try to review the troubleshooting steps you mentioned: Fix bank error 103
I want to make sure I've got you covered. You can click the Reply button below for follow-up questions and clarifications about banking. I'll be in touch. Have a great weekend!