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Level 1

Updating Standard Bank - not working

Good day, for the last 20 days I have not been able to get live bank updates from Standard Bank. Has anyone else had issues? I have requested help from Quickbooks, but they don't have an answer. I have done the usual, clear history, reset the signin info, but nothing. Has Quickbooks made contact with Standard Bank in South Africa to check if their programming is correct?

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QuickBooks Team

Updating Standard Bank - not working

Hi Wendy,

Let’s check out why your Standard Bank isn’t downloading updates.

Is there an error message or code when you click the Update button on the Banking page? This will help me check if there is an investigation with Standard Bank’s connection to QuickBooks in your country.

In the meantime, you can download your transactions in using a Web Connect file, and upload them to QuickBooks. I’m sharing with you the article with detailed steps in downloading and uploading your transactions. Please check this out: https://community.intuit.com/articles/1145233.

You can always get in touch with us again if you have other questions. We’ll be around to help.

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Level 1

Updating Standard Bank - not working

I am also not able to. I have tried everything. One of the main reasons I moved to Quickbooks was for the automatic "in portal" uploads to get away from the tedious down load from Bank and upload to accounts package.

 

Is it working again for you?

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QuickBooks Team

Updating Standard Bank - not working

Hi there, @Braeside.

 

I've got some information to share on what are the things to do if bank transactions are not updating in QuickBooks Online.

 

If it's your first time connecting your online bank and credit card accounts, QuickBooks Online automatically downloads the last 90 days of transactions. If you need more than three months of entries, you can export additional historical transactions from the bank and upload them into your QuickBooks company.

 

To do that, please refer to the steps found in this article: How to upload more than 90 days of bank transactions.

 

However, if it isn't the first time that you've connected your account to QBO, I recommend running a manual update to your bank account to fresh its connection and download new transactions.

 

Here's how:

  1. From the left menu, select Banking.
  2. On the Banking page, select Update.
  3. If prompted, enter your Multi-Factor Authentication (MFA) credentials and select Continue update.

To give you more troubleshooting steps about fixing bank transactions issues and errors, you may check out these links below:

I'm still here to assist you if there's anything else you need. I'll be more than happy to help. Have a lovely day ahead!

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Level 1

Updating Standard Bank - not working

I am having the same issue specifically with Standard Bank.  I am connected to Nedbank and FNB and these do not have any issues.

 

I last did an update on Standard Bank over a year ago.  Today, I removed the link and tried to reconfigure it.  After several attempts, the last one going as far as asking for a period in which to download transactions I received this message (Each time I try it ends up with this)

 

Something unexpected happened and we couldn't connect to your bank.

Try again in a few hours. (102)

 

I suspect that the Standard Bank system may be overloaded and is failing to handle the transaction volumes.

 

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Moderator

Updating Standard Bank - not working

Thanks for joining this conversation, @1231 4575 5240 254.

 

There are times that the browser is full of frequently accessed page resources, causing some unusual responses. To isolate this, try logging into your QuickBooks Online (QBO) account using a private browser (incognito).

 

Here's how:

 

  • Press Ctrl Shift (Google Chrome).
  • Ctrl Shift (Firefox).
  • Control Option (Safari).

 

Once signed in, try to connect the bank again to double-check. For further guidance, please refer to this article: Connecting your online bank and credit card accounts.

 

If it works, go back to your default browser and perform a clear cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, try using other supported browsers.

 

Just in case, I'll add this article for future reference: Fix banking error 102 and 105.

 

Please leave a comment below if you have any other issues or concerns. I'm always here to assist. Have a good one!

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Level 1

Updating Standard Bank - not working

Good morning

 

Standard Bank is not updating the bank feeds on one of my clients on QBO. I'm using QBOA to access their QBO so I don't have their banking log-in details on hand.

 

This error only happens with Standard Bank. All my other clients' bank feeds are updating normally (Banks: FNB, Nedbank and ABSA). 

 

I last contacted QB support on 24 April 2020 and they couldn't find a connection error on their side. This is also the last time the bank feed was updated. 

 

This appears to be a frequent error that occurs with Standard Bank only. Please with QB head office take a look at their side to see if the API's are working correctly between QBO and Standard Bank (South Africa). I cannot keep asking my client to update the banking log-in details - he is already frustrated as it is.

 

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QuickBooks Team

Updating Standard Bank - not working

Thanks for joining us here in the Community, @Chantal_RM.

 

Allow me to provide additional insight about this bank connection concern so we can get this sorted out.

 

QuickBooks Online is only dependent on the connection details that are shared from your bank. To verify if this issue has something to do with your financial institutions' end, I recommend reaching out to them. Sometimes their scheduled maintenance releases can be the reason your bank feed is not updating.

 

However, if there's no problem with your bank, I suggest contacting our Customer Care Team again. They have the necessary tools that can further isolate this matter to identify its root cause. They can also create an investigation ticket if necessary.

 

For now, to get your work done, you may manually upload your bank transaction through WebConnect. This way, you can download the entries from the bank's website and upload it in the system.

 

I'm also adding here some links that talks about categorising bank transactions and fixing issues when uploading them for your reference:

Let me know if you have any other questions. I'll make sure you're all set. Take care!

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Level 1

Updating Standard Bank - not working

Hi there 

 

im having the same issue

Noone can give me any answers. 

Quite frutrating. Its been over 3 months.

For an ERP system i would think they would have fixed this by know

 

Extremely pathetic 

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QuickBooks Team

Updating Standard Bank - not working

I understand the frustration being caused by this error, @Ravania.

 

I've checked from our records and found an ongoing investigation about customers getting 102 error when trying to connect Standard Bank to QuickBooks Online (QBO). This has been escalated to our engineers and now looking for a fix of the problem. At this time, you can upload an Excel CSV file for your bank transactions to bring them to QBO as suggested by my colleagues above.

 

Also, I suggest reaching out to our Support Team so they can add you to the list of affected users in this investigation (INV-46519). Once added, you'll automatically receive an email notification with the latest updates. To contact support, tap on Contact us from the Help menu, then follow the onscreen instructions.

 

Post again if you have any other QuickBooks or banking questions. I'm a few clicks away to help. Have a good day!

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Level 1

Updating Standard Bank - not working

QBO you are useless! We are ALL having the same issues in SA and you post the same useless solution! WAKE UP and do something to actually fix the problem! Contact the bank called Standard Bank in South Africa and fix it. We only have four major banks and this is one of the biggest!!!!