Updating Standard Bank - not working

Hi Wendy,

Let’s check out why your Standard Bank isn’t downloading updates.

Is there an error message or code when you click the Update button on the Banking page? This will help me check if there is an investigation with Standard Bank’s connection to QuickBooks in your country.

In the meantime, you can download your transactions in using a Web Connect file, and upload them to QuickBooks. I’m sharing with you the article with detailed steps in downloading and uploading your transactions. Please check this out: https://community.intuit.com/articles/1145233.

You can always get in touch with us again if you have other questions. We’ll be around to help.

I am also not able to. I have tried everything. One of the main reasons I moved to Quickbooks was for the automatic "in portal" uploads to get away from the tedious down load from Bank and upload to accounts package.

Is it working again for you?

Hi there, @Braeside.

I've got some information to share on what are the things to do if bank transactions are not updating in QuickBooks Online.

If it's your first time connecting your online bank and credit card accounts, QuickBooks Online automatically downloads the last 90 days of transactions. If you need more than three months of entries, you can export additional historical transactions from the bank and upload them into your QuickBooks company.

To do that, please refer to the steps found in this article: How to upload more than 90 days of bank transactions.

However, if it isn't the first time that you've connected your account to QBO, I recommend running a manual update to your bank account to fresh its connection and download new transactions.

Here's how:

1. From the left menu, select Banking.
2. On the Banking page, select Update.
3. If prompted, enter your Multi-Factor Authentication (MFA) credentials and select Continue update.

To give you more troubleshooting steps about fixing bank transactions issues and errors, you may check out these links below:

• What to do if bank transactions won’t download or there's a bank error
• Fix bank upload errors in QuickBooks Online

I'm still here to assist you if there's anything else you need. I'll be more than happy to help. Have a lovely day ahead!

I am having the same issue specifically with Standard Bank.  I am connected to Nedbank and FNB and these do not have any issues.

I last did an update on Standard Bank over a year ago.  Today, I removed the link and tried to reconfigure it.  After several attempts, the last one going as far as asking for a period in which to download transactions I received this message (Each time I try it ends up with this)

Thanks for joining this conversation, @1231 4575 5240 254.

There are times that the browser is full of frequently accessed page resources, causing some unusual responses. To isolate this, try logging into your QuickBooks Online (QBO) account using a private browser (incognito).

Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

Once signed in, try to connect the bank again to double-check. For further guidance, please refer to this article: Connecting your online bank and credit card accounts.

If it works, go back to your default browser and perform a clear cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, try using other supported browsers.

Just in case, I'll add this article for future reference: Fix banking error 102 and 105.

Please leave a comment below if you have any other issues or concerns. I'm always here to assist. Have a good one!

Good morning

Standard Bank is not updating the bank feeds on one of my clients on QBO. I'm using QBOA to access their QBO so I don't have their banking log-in details on hand.

This error only happens with Standard Bank. All my other clients' bank feeds are updating normally (Banks: FNB, Nedbank and ABSA). 

I last contacted QB support on 24 April 2020 and they couldn't find a connection error on their side. This is also the last time the bank feed was updated. 

This appears to be a frequent error that occurs with Standard Bank only. Please with QB head office take a look at their side to see if the API's are working correctly between QBO and Standard Bank (South Africa). I cannot keep asking my client to update the banking log-in details - he is already frustrated as it is.

Thanks for joining us here in the Community, @Chantal_RM.

Allow me to provide additional insight about this bank connection concern so we can get this sorted out.

QuickBooks Online is only dependent on the connection details that are shared from your bank. To verify if this issue has something to do with your financial institutions' end, I recommend reaching out to them. Sometimes their scheduled maintenance releases can be the reason your bank feed is not updating.

However, if there's no problem with your bank, I suggest contacting our Customer Care Team again. They have the necessary tools that can further isolate this matter to identify its root cause. They can also create an investigation ticket if necessary.

For now, to get your work done, you may manually upload your bank transaction through WebConnect. This way, you can download the entries from the bank's website and upload it in the system.

I'm also adding here some links that talks about categorising bank transactions and fixing issues when uploading them for your reference:

• Categorise and match online bank transactions in QuickBooks Online
• Fix bank upload errors in QuickBooks Online

Let me know if you have any other questions. I'll make sure you're all set. Take care!

Hi there 

im having the same issue

Noone can give me any answers. 

Quite frutrating. Its been over 3 months.

For an ERP system i would think they would have fixed this by know

Extremely pathetic 

I understand the frustration being caused by this error, @Ravania.

I've checked from our records and found an ongoing investigation about customers getting 102 error when trying to connect Standard Bank to QuickBooks Online (QBO). This has been escalated to our engineers and now looking for a fix of the problem. At this time, you can upload an Excel CSV file for your bank transactions to bring them to QBO as suggested by my colleagues above.

Also, I suggest reaching out to our Support Team so they can add you to the list of affected users in this investigation (INV-46519). Once added, you'll automatically receive an email notification with the latest updates. To contact support, tap on Contact us from the Help menu, then follow the onscreen instructions.

Post again if you have any other QuickBooks or banking questions. I'm a few clicks away to help. Have a good day!

QBO you are useless! We are ALL having the same issues in SA and you post the same useless solution! WAKE UP and do something to actually fix the problem! Contact the bank called Standard Bank in South Africa and fix it. We only have four major banks and this is one of the biggest!!!! 

Thank you for looking into this. I got a message that this is resolved. However I tried three times now and it's still not working!!!! 

AND now our other major bank called NEDBANK has used the same new system and now you have to update this one also because it's not connecting at all!!!!

South Africa has one of the most advanced banking systems in the world. You really need to keep up!

Should all of us loyal QB Online customers go to Xero now because they are linking fine!?!?!?!?

Thank you for this information, which proved to be useless.

However, the Standard Bank connection finally worked in August, and then stopped working again almost immediately. I had to ask my client to update his banking login credentials again last week, even though they had not changed. Standard Bank is now finally connected and updating the bank feeds.

But when one works, another fails. Nedbank is not connecting today. I don't understand how your tech team can't keep up with the banking platforms' updates in South Africa. We need to keep our clients happy and it's proving to be quite difficult when these glitches keep on happening. I'm sure the Experian data breach last week has not helped matters, but when you're working in the cloud industry, you need to be on the ball.

Hello there, @JackT and @Chantal_RM.

I'm here to ensure that you'll be able to connect your bank in QuickBooks Online successfully so you can get back on track.

I hear you and realize the importance of being able to utilize online banking with no issues. However, this process deals with the integration of two parties, which may create uncertainties with the connection.

However, to get this sorted you may follow the instructions I've shared above, which is to run the manual update and verify this situation to your financial institution.

If doing this doesn't make a difference, I recommend contacting our Customer Care Team. They can further investigate and determine the reason behind this unexpected behavior. They also can check the bank connection with Nedbank to come up with a resolution.

To get your work done, you may upload your bank transactions in the system manually. 

Know that I got your back if you have any other questions about this or with QuickBooks. I'll make sure you're all set. 

Hello. It appears that Standard bank made a change to the login process in the last week. We are now not able to connect. Is anyone else experiencing this problem?

Thanks for joining the thread and posting an update here about your financial institution, Bryan.

I want to make sure you're able to sync your bank feeds in QuickBooks. May I know if you're getting this error message, "Something isn't working; Sorry, we can't update your account. Please wait a few hours and try updating again (101)"? We currently have and open investigation for this Standard Bank issue and our Online Banking Engineers are now working on a fix. 

We would ask you to reach out to your online support team who will be troubleshooting the issue. Here's how to contact us:

1. Go to the Help menu in QuickBooks, then choose the Search tab.
2. At the bottom click on Contact us.
   
3. Enter the keyword Payroll, Account Management and Billing in the What can we help you with? box.
4. On the next screen, scroll down to How would you like to connect with us section.
5. Choose Chat to initiate a discussion with a live agent.
6. Enter you account contact information then press Get a chat.
7. When using this option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you shortly after. See this:

If you get a different error message, you can try the following workarounds to get your account in working order:

Update the account manually
 

1. From the left toolbar, select the Banking menu and tap the Banking tab.
2. Click to highlight the account you're updating, then hit the Update button.
   

Enter the correct login credentials

1. Open a private window.
2. Go to the Banking menu then find the account that is not updating.
3. Click on the pencil icon then select Edit sign-in info.
   
4. Input your log in credentials, then click Update.

If the transactions are not coming in and you're in rush to get bank transactions in your account for reconciliation, upload them manually. Download the data from your bank then map the transactions in a CSV file.

Once it is ready, start importing the file to your QuickBooks Online company. Follow these steps:

1. Open your QBO account and tap the Banking menu.
2. Click the Link Account drop-down.
3. Tap the Upload from file option.
   
4. Press Browse and choose the file you want to upload.
   
5. Choose an QBO file from the list, then Open.
6. Follow the on-screen instructions to map the fields.
7. Select the transactions to import.
8. Click Yes then Let’s go.

When the online banking connection is reconnected, the bank might re-download the transactions that were not fetched before. To avoid any duplicates, exclude them in the For Review tab. Here's how:

1. Go to the For Review tab.
2. Mark the box next to each transaction you want to exclude.
3. Select Exclude from the pop-up at the top.
   

4. Excluded transactions are then moved to the Excluded tab, and won’t be added to QuickBooks or be downloaded again. To permanently delete duplicate entries, put a check mark on them, then hit Delete.
   

    

To learn more about mapping and uploading bank entries, see the following article:

• How to import bank transactions using Excel CSV files?
• Manually upload transactions into QuickBooks Online

This thread is always open for additional questions and updates. If you need further assistance with QuickBooks banking, please tag me anytime. I'm always right here to help.

Anyone else experiencing this issue? My Standard Bank account does not update in QBO. I have been told by agents that their engineers are investigating the issue (case ID [Removed]) and that I need to update manually. One of the main reasons I moved to QBO is to have my bank to link automatically. Seems like QBO have been investigating this issue for ages now with no resolution. Ridiculous!

I hear you, @oreillj.

I want to ensure this matter is addressed timely so you can get your latest transactions from Standard Bank updated in QuickBooks Online (QBO).

As of this time, the investigation regarding the inability to update your bank account connection in QBO is still open. Rest assured that this has been escalated to our banking and engineering team and they've been in all hands working to fix this as soon as possible.

Please know that all updates will be sent via the email address you've entered on file saying you've already been told by an agent about his ongoing issue. For now, let's consider manually uploading your transactions as the workaround.

You can do so by following the instructions and screenshot shared by my colleague, @Jen_D, for reference. I'm also including this article to avoid issues in uploading your transactions: Fix Issues while Importing Bank Transactions using CSV File Format.

Now you're able to upload and get the list of your latest transactions. And here is the reference you can use to review and put them into the correct accounts in QBO: Categorise and Match Online Bank Transactions in QuickBooks Online.

We appreciate your patience as we're working on this. Don't forget to tag my name, @JonpriL, if you've got other concerns about online banking and uploading transactions in QuickBooks. Take care and stay safe, @oreillj!

I tried this, still gives me this message:

Something isn't working

Thanks for jumping in the thread, @NB Jascom. I understand the importance of this matter to get resolved as soon as possible. I'd like to help you get this sorted out.

We currently have an ongoing investigation into why you're unable to update your bank account in QuickBooks Online. Our engineer is currently working on it. We appreciate your patience as we investigate this further.

I'd also recommend contacting our technical support team so that you’ll be added to the list of affected users and be notified via email of any updates. I'll show you how.

Here's how:
 

1. Log in to your QuickBooks Online account.
2. Go to Help.
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us:
   
   

• Start a chat with a support expert.
• Get a callback from the next available expert.
  
  

You can refer to this article for more information: How and when can I contact Support?

In case you'll want to import transactions in QuickBooks, you can refer to this article: Manually upload transactions into QuickBooks Online.

If you have any other concerns related to QuickBooks, feel free to post a reply. The Community is always here to serve you. Enjoy the rest of the day!

It is not working for any of us

I can share some information about the error you're having with Standard Bank in QuickBooks Online (QBO) @bryankimmel.

As mentioned by GebelAlainaM, there's an ongoing issue when trying to connect Standard Bank in QBO. Our customers encounter error 176. Our Product Engineering team is already aware of this and is now working on a fix. 

To constantly receive a status update, I suggest reaching out to our Product Support Team. Then, let them add you to the email list for Investigation No. 74055. You can follow the steps above on how to reach them. Check out this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.

While we're still working on a fix, you can manually add the transactions to your QBO account. For detailed guidance on how to get the transactions from your bank, check the format, and upload it successfully, check out this article: Manually upload transactions into QuickBooks Online.

Once you've added the transactions, see this article on how to put them in the correct accounts: Categorise and match online bank transactions in QuickBooks Online.

Let me know if you have further questions about your bank connection. I'm always glad to help in any way I can. Have a great rest of the day!

Hi there. Just signed up to QBO today. Cant connect to Standard Bank. Has there been a solution since the last update 4 weeks ago?

Welcome and thank you for choosing QuickBooks Online (QBO), @QMAuto.

I can share some information that can help you with adding your Standard Bank in QBO. 

There's an ongoing issue with Standard Bank. Our customers are encountering an error when trying to connect to this bank. Our Product Engineering team is already aware of this and is now working on the connection between the bank and QuickBooks Online. 

In the meantime, I suggest contacting our Customer Support Team, so you'll be added to the list of affected users and receive an email notification once we resolve the issue. 

You can reach our Customer Support for QBO by going to the Help icon at the top right of the account. Then, let them add you to Investigation No. 72282.

Follow the steps below: 

1. Go to the Help icon to connect to a live support agent. 
2. Provide us with some information about your concern.
3. Select the Contact Us button and provide some details about this concern, then on the Let's talk button. 
4. You'll now be provided options on how to connect to our Customer Support.

You can check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.

For more information about bank error 102 and on how to resolve it, check out this article: Fix bank errors 102 and 105.

While we're still working on a fix, you can manually add your bank transactions through the WebConnect process. Here's more information about downloading the transactions from the bank. Then, upload the file to your account: Manually upload transactions into QuickBooks Online.

Here's an article that can walk you through with the account: Get started with QuickBooks Online. 

Please know that you can always drop by here if you need any help with your bank account transactions. I will be happy to assist you further. Have a wonderful day!

Dear QBO

This is an ongoing problem with Standard Bank.

Please sort this out.

I have reported this multiple times and it takes up to 4 weeks to resolve on some occasions.

The problem is not our browsers - it is the link with Standard bank by the QBO software that is the problem.

I am seriously considering a move to Xero as this never gets resolved with QBO

Kind regards

Graham Hogg