Hello there, @AB74.
I'd like to provide additional information.
If you haven't tried opening your company in a private window or incognito window, we can try it. This helps us check if this is caused by a browser issue.
You can use any of these keyboard shortcuts to access one:
- Ctrl + Shift + N for Google Chrome
- Ctrl + Shift + P for Mozilla Firefox and Microsoft Edge
- Command + Shift + N for Safari
If it works, go back to the regular browser and clear its cache. However, you can use another supported browser if you get the same result.
If the same thing happens, please give us a short call. We'll need to conduct further investigation to figure out the main reason why there are missing bank transactions. Please utilize the Help icon to get in touch with our Support Team since there are no known issues with your bank.
Here are some articles that you can use for additional reference:
Comment below if you have other concerns, AB74. We'll be around. Take care always.
