It was actually my client's bank. I told her she would probably get more out of talking to her bank than she would asking QB, as it has to be a problem with how the two communicate and it is in the bank's interest to be software agreeable. QB doesn't seem to care about its interests! Sorry, but I don't know whether she made the call or whether it just stopped. Another possibility is that, as we identified the transactions that it related to, she may just post them manually.