This issue is still happening in QBSE (more than a year after the original post in this thread).
Last week I had a contactless payment declined - it required Chip & PIN entry.
My Bank shows that the transaction was declined - and shows NO payment Amount in Β£ on this transaction - only that the transaction was declined.
The Chip & PIN payment then went through successfully - my bank shows this as a transaction with payment amount in Β£ as usual.
However - QBSE has pulled both transactions in & added a payment amount for the declined transaction!
QBSE did NOT get this amount from the bank - why has QBSE added a payment amount for a transaction that did not happen in the bank account and has no financial figure attached to it in the bank account?
This is very poor accounting for an accounting software - and could lead to customers being accused of fraud for adding transactions into their accounts that did not occur in their banks.
Please fix this as soon as possible to protect your customers! Please don't just tell customers to deal with this manually - we are paying for accounting software so that we don't have to do this manually.
This issue appears to have been ignored for the last year - please don't ignore it - it is a serious error in your software that needs fixing quickly.
