Hello there, @Gareth2,

I appreciate you for contacting our QuickBooks Self-Employed Technical Team.

The status of the investigation is still in progress and our Product Team is validating this behavior. In the meantime, you can try to manually update your account by clicking the Refresh All button.

If your account is already added to the investigation, you'll receive an update via email regarding the issue. Otherwise, I suggest getting back in touch with our phone support team so they can add your account.

Here's how:

1. Select the Help (next to Assistant) menu on the upper right.
2. Select Contact us.
3. Fill in Ask a question (or tell us what’s wrong), then select Continue.
4. Select Chat.

Thanks for your patience and understanding while we look into this.