Thanks for getting back to us, @lalestons.
Let me provide some ways to help you get through it.
Firstly, let's check the VAT rates to see if it's a browser-related issue. You can try logging in to your QBO account using a private browser, which ignores websites from using cookies and doesn't record any history or data. You can access incognito mode using the following shortcut keys:
- Safari: Control + Option + P
- Google Chrome: Press Ctrl + Shift + N
- Firefox or Internet Explorer: Ctrl + Shift + P
If you can now have a seamless process with the VAT rates, it means you have to clear the browser's cache so the system can start fresh. If you get the same result, I recommend switching to a different supported browser.
On the other hand, we can also perform basic troubleshooting on your account to determine where the problem lies with the snap receipts. Here's how to do it on different mobile operating systems:
Android:
- Go to Menu ☰ then tap More Options ⋮.
- Select Settings, then Refresh Data.
- Tap Yes.
iOS:
- Go to the Menu ☰ icon, then select Help & Feedback.
- Tap Refresh Data.
- Select Refresh.
Once done, you can restart your device and reopen your QBO mobile app to double-check. If the issue persists, I recommend uninstalling and then reinstalling the app.
Additionally, I'm adding a resource you can browse through in case you need assistance making sure that no VAT is missed or duplicated when reporting to His Majesty's Revenue and Customs (HMRC): VAT exceptions and reports in QuickBooks Online.
If there's anything else you need help with regarding VAT rates and snap receipts, please let me know by leaving a comment below. I'm just a few clicks away to help you again. Keep safe!
