Thank you for notifying us of the issue you are experiencing, Doug.
We have an ongoing issue with being unable to submit FPS to HMRC. Please be assured that our engineers are diligently working to identify the cause of the problem and provide you with a resolution.
In the meantime, I recommend contacting our Customer Support Team to add you to the list of affected users. They can add your company to the list of affected users and provide this investigation number for easy tracking: INV-110905.
Here's how:
- Click the Help (?) icon.
- On the Assistant tab, enter Talk to a human.
- Enter a keyword of your concern.
- Select Contact Us to connect with a live support agent.
- Choose how you'll want to get in touch with the support.
- Start a chat with a support expert.
- Get a callback from the next available expert.
Please review their support hours to determine when agents are available. This way, you can contact them at a time that is convenient for you.
For more information about lodging FPS to HMRC in Advanced and Standard Payroll, feel free to scan through these references:
I'll be around to help if you have any other payroll concerns. Just let me know by replying below. Take care!
