Hi CJMS Thanks for reaching out to us here on the Community. We sincerely appreciate your frustrations and the inconvenience that the issue is causing you. If you select Payroll > Employees > Select the employee/s > select Edit in the personal Info section > is there a (1) in any of the fields? We note that the case has been raised to the senior support team, the senior support team have between 24-72 hours to reach out to customers from when the case was allocated to them, which was yesterday. We apologise that you've been misinformed regarding the timeframe.