I recognize the urgency of running reports for payroll to be sorted out, Ben156.
 
You have made two posts in the Community space concerning your issue, and my colleague has already responded to this matter in a separate thread. Kindly follow this link to view the response: https://quickbooks.intuit.com/learn-support/en-uk/employees-and-payroll/re-core-payroll-running-empt...

We remain available in the Community should you have any updates regarding the status of your refund request. Please take care.