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Need help with the 25/26 payroll year-end?Ask Us Anything

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Sarah1612
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Hello

 
I’m still struggling with this problem.
 
Please note that I am using QUICKBOOKS DESKTOP PRO 2019 (I upgraded yesterday) so I do NOT have the Taxes menu!
 
I have just checked with HMRC online and have definitely signed up for MTD.
 
When I try and File Return, I am prompted for a)USERNAME b)PASSWORD c)AGENT TYPE.  I don’t know which agent type to select (I am not an agent) but I’ve tried several times and get the ‘authentication error’.

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