I was promised an email followup myself by the person I spoke to on Tuesday and Wednesday this week but I haven't receiving anything.

There again receiving emails from quickbooks as we know is an issue...

I've had no answer as to how I raise a complaint.  I've had no answer as to why this change has been made. 

Please can someone even acknowledge that they understand the issues that we are experiencing?

This has been going on all week and here I am at 8pm on a Friday night complaining about it.