Hi everyone

I recently had another conversation with customer support about this issue.

He was actually very helpful in trying to see what the issue was.

Nizmo had mentioned about refreshing the page to get it to work.

I mentioned this to the agent and we seemed to get it to work but only for a few invoices.

I had to wait until today when I imported the new invoices to conifm if this would work.

It Didn't !!

So an update this morning whilst importing the invoices as usual.

I seem to have found a way that it does work !!

After importing your invoices, go to "Get paid and Pay"

Go to "Invoices"

Confirm that the "Date" range is "This Month"

Under Status change this to "UNPAID" ( this is the important bit )

Click the top box to highlight all the invoices

Click on "Batch Actions" and you should find "Get Paid by Direct Debit" will be available.

This worked for me this today and has saved me 2 hours of going through invoices.

I usually leave the status to "All", but it doesn't like it if there are any invoices already shown as "Deposited "

If you simply untick the deposited invoices, this causes another issue, by only showing the first 100 invoices and then option to click on "next" to show invoices 101-200 etc is greyed out !!

I really hope this works for you all as well.

Good Luck