In your reply you said the following
‘The Open Items statement dated March 25, 2025, should display outstanding invoices as of that date, including the total amount in one column and the unpaid balance in another’.
This is what I am complaining about as it does not.
If a receipt is posted to the account say the 2nd April to for example a February Invoice that was outstanding as at the 25th March 2025 (as per your comment above).
The statement does not show this invoice at all on the statement dated 25th Mar’25.
The invoice does not display as its no longer an Open Item because the receipt dated the 2nd April has been allocated to the invoice. Therefore, in Quick Books eyes it is no longer an Open Item as at the 2nd April but it was an Open Item as at the 25th Mar’25 (the statement date) and that’s my argument.
The other statements where you have to select date ranges is ridiculous. Statements should tell the customer what is outstanding, they are not interested at what has already been paid, unless it’s a part payment.
Your example works on the brought forward as it is NIL, but if there is a brought forward figure the customer will not know how that is made up. E.g. how many invoices / credit notes etc as it may not just be one or NIL.
The Transaction date range is the same, it’s only good for part allocations, not really something I would use as the Open item should show this.
I cannot send statements from Quick Books as they are not correct, I am looking another way to do them.
Also, the statements when you run them past ones are stored within the customers account, if you relook at them, they update themselves to the current position of that customer, so the amount outstanding as at today’s date, so not sure why you would want to store these as that is useless. I have to revert back to the pdf that gets sent by email.
I have given loads of feedback and a complaint to which I am unsatisfied with the response, but Quick Books seem to have dropped the complaint as they feel that the issue is not an issue, coming from software writers rather than accountants. Disappointed in Quick Books lack of support.
