Thanks for joining in on the thread, JL04.

Like GillH said, the Need Actions option should appear before the system creates the transaction. Cache files might be causing QuickBooks Self-Employed to create the transaction without clicking the said option.

If you're using the mobile application, you can clear the application's cache storage by going to your mobile settings. Then, restart your mobile if possible.

If you're using a desktop or mobile browser, we can do browser troubleshooting steps to get rid of any cache-related issues.

1. Open a private browser and access your QBSE account.
2. If you can create the transaction successfully, we can clear the cache storage of your regular browser.
3. You can use other supported browsers if necessary.

Feel free to get back to us if you have follow-up concerns.