Hi,

How should I post a credit card refund when the credit card sales/refunds are handled by WorldPay?

If I make £400 of sales and £100 of refunds in one day the End of Day totals from the Merchant machine will show £400Dr and £100Cr and a Total of £300.

In QBO, I enter the sales as Sales Receipts (Deposit to Outstanding Income) and I enter the refund as a Refund Receipt (Refund from Outstanding Income).

A few days later I receive a payment from WorldPay to my bank account for £300. I can match that against the Sales Receipts for the day (£400) but the Refund isn't available on the screen to match.

As a work around I used the Resolve option at the bottom of the match screen to create an Expenses of £100  and posted that to Outstanding Income. I included the Refund Transactions receipt number in the resolving expenses Description so that there is an indication that they should match. Doing this, the days transactions are all posted and the accounts balance. However, I have 2 unreconciled transactions in the Outstanding Income account and a bit of extra messing about.

[Actually, on further investigation, the above isn't a solution because the Expense transaction created to balance the Bank deposit is now appearing as a potential match on other bank transactions.!!!]

So, I'm going to enter my Credit Card Sales/Refunds as splits on the Bank deposit from WorldPay and will not be using QBO Sales Receipts/Refund Receipts.

This does seem like a fairly poor solution. Is there a better solution?  Why are the Refund Receipts not available on the Match Transactions screen?

Thank you for your help.