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Accept credit card payments in QuickBooks Online.Explore QuickBooks Payments

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Replying to:
DK1992
Level 2

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Hi Ashleigh,

Thanks for looking at this. I am refunding a customer so did use a Refund Receipt, but the transaction didn't appear on the Match Transactions page.

The date of the Refund Receipt was the date of the refund. This was 3 days before the Bank transaction I was trying to match to and the same date as Sales Receipts which were available on the Match Transactions screen.

The Refund Receipt and Sales Receipts were all posted to Outstanding Income. The Sales Receipts were available but the Refund Receipt wasn't.

 

This does seem like a bug to me. Is this a known issue? Is there a recommended work around?

 

Thanks

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