Was there ever a solution to this? I'm running into the same problem.
Things I've tried:
- Refund Receipt (this is what you should be able to do as that's what you're doing, refunding a sales receipt).
- I've tried rather than refund receipt creating a credit note. Then add an expense against the customer as a debtor. After doing this the expense appears on the Match Transactions list. However if you check the box it adds as if it is taking a payment, not refunding. So in my instance, it's a refund for Β£102 that makes up part of a payment from Worldpay. When I add in the Β£102 expense in the match list, rather than reducing the difference from Β£102 to Β£0, it becomes Β£204.
- If I then create a payment received the way you'd normally do when clearing a refund the transaction then disappears from the match list and back to square one.
There's got to be a solution to this. It's impossible to reconcile without.
