I have undeposited funds, is this the same as outstanding income?

My issue (I don't think) is that I'll not have recorded the money in/out in the bank. It's that the match screen that I screenshotted isn't able to be balanced. So for this example, the 3 payments coming in cannot be reconciled because I still won't be able to factor in that the difference is made up by a refund (unless I just exclude - but again that just seems like a massive software oversight).