I appreciate the additional information and the error code you provided, @ben. I’ll help in pointing you to the right support so we can address this issue.

Since you’re still experiencing the same issue, I’d recommend contacting our Support Team. From there, one of our representatives can pull up your account and investigate this further. Please also take note of the support hours so we can address your concerns on time.

Here’s how:

1. Go to the Help icon.
2. Choose the Search tab and then Contact Us.
3. Enter a brief description of your concern.
4. Hit Continue.

I’ve included this article about modifying your sales forms like invoices: Customise invoices, estimates, and sales receipts in QuickBooks Online. This will walk you through adding specific data and improve your business' communications. 

To learn more about QuickBooks app and capture expense receipts, check out these articles: 

• Capture and categorise expense receipts and bills in QuickBooks Online 
• QuickBooks Online access for mobile devices 

You can always get back to me whenever you have other concerns. I'll be around to help you anytime. Keep safe and stay healthy!