Hello Robtv, we are sorry to hear you feel this way and would like to turn your experience around and get your issue fully resolved. If you wish to speak to a customer, if you have one of our online small business accounts, then you can ring the support line: How to get help with QuickBooks. The line is open mon to fri 8am to 7pm, and is free from any UK landline or mobile. If you have our self-employed account, you can reach out to us on social media, Twitter, or Facebook. 

Regarding your co-op bank, how are you doing the reconnection? Are you doing it on a web browser or through the app version? Are you doing it on a pc/laptop or mobile? When you do the connection, are you getting any error messages or codes show up at all?