I acknowledge the efforts you've made to troubleshoot your concern, @djmaudio.
I've got your back to share insights and help resolve capturing receipts issues in QBO.
It's possible that the snap feature isn't configured properly on your phone. To further isolate the issue, let's ensure that QuickBooks mobile app has permission to access your device's camera.
Here's how:
- Go to your device settings.
- Find the app permissions section.
- Verify if that camera access is enabled for QuickBooks Online.
If the issue continues, I recommend reaching out to our support team. They can thoroughly investigate further and provide a resolution to the underlying cause.
In the meantime, you can take a photo of the receipt using the regular camera on your device. Then upload it or email this to QBO.
Once your receipts are in QuickBooks. You may also check out this link to help review and categorise them into the correct accounts: Categorise and match online transactions in QuickBooks Online.
Should you have any additional concerns about capturing sales receipts in the QuickBooks mobile app, feel free to let me know. It would be my pleasure to help you out. Have a good one.
