OK, so while we're on the subject of what an appalling programme we're all trying to work with - here's another 'issue' that keeps cropping up.  Has anyone else come across this problem?- after entering a customer name and hitting tab key to bring up the (not asked for by the way and yet another annoyance) customer details page on the right hand side of the screen, when I hit enter to move on I get a red error note at the top telling me there is already someone with that name registered.  So I have to close, go back to the customer name field and hit the space bar after the name before the already registered customer appears beneath!!  What is all that about please??  (Hope that makes sense?!)    This and the fact that the Send Now does not work with Enter key - yet more mouse moving......just, grrrrrrrrrr  :0(     So if anyone else has experienced these issues please send feedback :0/