Thank you, Kevin, for bringing this to our attention.
Currently, we have an ongoing investigation (INV-100869) about the snap receipts not working correctly for QBO mobile. As a workaround, I suggest uploading your receipts from your computer or Google Drive.
I understand the importance of snap receipts for your business. At this time, it's best to contact our support team so they can add you to the list of affected users. This way, you will be notified as soon as a solution is available.
Here's how:
- Go to Help.
- Select the Search tab, then choose Contact Us.
- Type in your issue or concern in the field.
- Hit Continue.
- Click the Chat or Callback option.
You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.
For more detailed steps, please refer to this article: QuickBooks Online Support.
I'll add this article to help you learn how to email receipts and bills to QBO: Email receipts and bills
If you have any concerns about snap receipts, please tag me in the comment section, Kevin. I'll assist you in any way possible.
