Hi S Brockbank, thanks for joining this thread 

We'd like to make sure you're able to match your bank transaction to the sales receipt in QuickBooks. 

To check for any cache issues that may be causing the message to appear, please try logging into QuickBooks through a different browser or incognito window. 

If this doesn't fix, I'd recommend contacting our team by live messaging or on 0808 234 5337. The agents available here will have access to set up a remote screen share with you in order to take a close look.