Hello there, Dan and Sharon. Since you have been waiting for an update for almost a month, I recommend reaching out to our support team again to inquire about your status. I'm here to provide you with the details on how to proceed.

Please note that our live support team has the necessary tools to access your account to check the status of your concerns and offer a resolution. Here’s how you can connect with a live representative:

1. Go to Help and choose the Search tab.
2. In the search field, type in contact support.
3. Click the Contact Us button.
4. Please choose between the methods to connect with our support.
5. Follow the on-screen steps based on your choice.

Please refer to this article for more details and to check their support hours: Get help with QuickBooks products and services.

Additionally, you can create and send statements, providing customers with summaries of their invoices, payments, credits, and balances.

Thank you for your patience, Dan, as our team works to address your concern. If you have other questions about your invoices, please post them here in the Community. We're here to answer them the best we can.