Let me ensure you can record payments to your invoices, Dify.

In QuickBooks Online (QBO), there are two ways you can record payments for your invoices. Through the dedicated Receive Payment button within the invoice itself and the + New button found in the upper left corner of your QBO dashboard.

You can refer to the screenshots below:

The following options should be available and can be applied to an invoice that has not yet been marked as paid. If any of these options are missing, it could be due to a browser-related issue. To resolve this, I recommend clearing your browser’s cache and cookies. This helps isolate and eliminate outdated or corrupted data within your browser that may be causing the options to disappear.

Let us know how things progress on your end. We’re fully committed to ensuring everything runs smoothly for you.