You can clear your browser’s cache to remove this prompt, @kpturner. 

It's possible that piled-up cache in your regular browser caused this unusual behavior. You can clear your current browser’s cache to resolve this. 

Go to your account by using a private browser or an incognito window. If it works fine, clear the cache in the one that you're currently using.

Here’s how to go incognito or use a private browser:

• For Chrome, press Ctrl+Shift+N.
• For Internet Explorer or Firefox, press Ctrl+Shift+P.
• For Safari, hold down Command+Shift+N.

Then, follow the steps in the clearing temporary internet files and cache article. Also, here's more information on how to get the latest available transactions from your bank and credit card accounts: Manually upload transactions into QuickBooks Online. 

Let us know if you still have any questions. The Community is always here to assist. Have a wonderful day!