Thanks for getting to us, Mike D1.

Let's get this sorted out. We can check if there's possible data damage that is causing this issue. Let's run the Verify and Rebuild Utility Tool within QuickBooks. This tool helps fix data integrity issues.

To Verify Data:

1. Click on File from the menu bar.
2. Hover your mouse on Utilities, choose Verify Data.
3. If it says QuickBooks detected no problem with your data, click on OK. But if there is an issue detected, choose whether to Rebuild Now or View Errors.

To Rebuild Data:

1. Click on File from the menu bar.
2. Hover your mouse on Utilities, choose Rebuild Data.
3. Click on OK on the QuickBooks Information window.
4. Follow the steps in saving a backup. Just a reminder that if your cursor is still moving while displaying QuickBooks not responding, the rebuild is still ongoing.
5. Select OK when Rebuild has completed.

Tag me directly if you have other concerns.