Hi,

A number of customers have been complaining that they can't see their invoices correctly when I send them a link from QuickBooks. They receive an email, click on the link to the invoice Summary, but when they then click on 'View Invoice' they get the error message Error - Failed to load PDF document. I've tried accessing their invoices via the same method and get the same error. Interestingly, when on the Summary screen, they can download a copy of the PDF successfully.

Can anyone point me in the direction of a fix please? I can't discern any pattern in this issue.