Hello Shop Admin. Are you using the Windows or Mac desktop app? We do have an ongoing investigation into Mac pcs and the compatibility of the desktop app since Apple made changes it has impacted the desktop app built in a certain way to work with Mac users. As soon our senior technicians have found a way to resolve this and a new app version is ready we'll be updating the blog  We would advise using the browser in the meantime. bookmarking it and using the browser or pc password protection so that it is an easy sign-in for you.:smiling_face_with_smiling_eyes: