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I am using QuickBooks Desktop 2020.
I have been trying to sort out a supplier refund for the following issue i have, but i just can't see what steps i'm missing.
For the Electricity bill, i am charged a regular monthly amount.
The amount previously in credit was £203.96. I then paid £59 for the next 3 months, making the total credit on the account £380.96. For the 4 payment i have entered them as cheques, and used accounts payable as the account, and the customer:job as the supllier name.
I then received a bill showing the actual usage as £264.98 which i entered as a bill to the supplier, meaning the current balance is now £115.98 in credit which shows correctly in the quickbooks supplier balance. The electric company has now sent a refund for £115.98 to my bank account.
How can i record it correctly, as currently i don't have the £115.98 showing in the bank account, rather the supplier balance shows -£115.98, and also it shows £264.98 as amount due when i go to pay bills.