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I can help you create a refund, Nina71.
You can create a bank deposit to track the refund. It won't require you to enter a vendor name. You'll just have to select the correct expense account where the amount will be deposited.
I'll show you how:
Feel free to check these references for more details on how to process a refund:
You can always mention me in your reply if you have other questions in mind. Take care and have a great day!