Merry Christmas too, @Andy.
I appreciate you for getting back to us and providing some clarifications. Allow me to chime in and add some insights regarding this matter.
Connecting HMRC/MTD with two Government Gateway (G.G.) accounts isn’t possible in QuickBooks Online (QBO). You can only connect one G.G. account for HMRC/MTD. This way, we can guarantee that the account you use for VAT return is well accounted for.
Also, the message “We can’t connect to HMRC right now” usually show up if:
- The user ID and password are incorrect.
- Incorrect VAT registration number entered in the VAT settings
- The current VAT return period has not ended yet.
- The credentials used to connect QBO to HMRC for MTD are not authorised
To get around this issue, click the Learn More or Take Action button and follow the on-screen troubleshooting steps to resolve the case.
If the issue persists, I suggest disconnecting and re-connecting the MTD connection. Here’s how:
- Go to the Gear icon.
- Select Account and Settings.
- Click the Advanced tab and choose Making Tax Digital.
- Follow the on-screen instruction on how to disconnect and re-connect.
Let me also add these links that you can read for future guidance. These resources tackles more about MTD and tracking VAT:
In case you have other concerns or follow-up questions managing your taxes, you’re always welcome to get back to me. I’ll be around ready to help. Have a good one and Merry Christmas!
