Hi there, aussiemaureen.

I understand the urgency of talking to our Live Support Team to pay and close your account. However, the only way to contact you via email is to start a chat.

Here's how to connect with us:

1. Login to your QuickBooks Online account.
2. Go to the Assistant icon to open the QB assistant window.
3. Select Contact Support Team, then enter your concerns.
4. Click Contact Support Team again.
5. Choose Chat to start a conversation.

One of our representatives can create a case under your company and send emails from there. You may need to chat with them on weekdays.

The Community forum is the only 24-hour support team who can provide steps and articles to help fix your concerns. In your case, it requires pulling up an account and checking the status of your subscription.

To pay for your subscription, make sure to update your billing information. I'm adding these articles to guide in entering the details and also the steps on how to cancel an account.

• Update billing, payment, and subscription info in QuickBooks Online
• Cancel your QuickBooks Online subscription or trial.

Get back to me if there's anything else you need. I'll stay around until we resolve your concerns.

I find it funny that their sales contact information is more accessible than their support contact.

It's disgusting how every reply from QB initially apologizes, and then provides a link to the "Chat WIth QB". They STILL cannot provide an email address. Pathetic.

Try this

This thread deletes the email address So I have added spaces. remove the spaces around the @

qbocaresupport @ intuit.com

Good Morning,
We are e-commerce company with 3 branches presently (we hope to increase to 6 this year) and with products  close to 1500.
Kindly recommend a quickbooks compatible inventory software that can meet our need such as one click interbranch product transfer, account track goods in transit  etc.

Regards

@Khunz123 

How much budget do you have? Stock transfers between branches are mostly available in all inventory management applications with multi warehouse capabilities. But when you need to track stock in transit, you need a more sophisticated inventory management app. One app starts at $750/month to integrate with QBO.

Hello, Khunz123.

In addition to Fiat's response, I'll lend a hand and ensure you'll be able to find the best inventory management application for your business. 

Every business has unique needs. While I'm unable to recommend a specific inventory software, there are a variety of third-party apps in our App Center listings. We might be able to find the best one that fits your needs and workflow. 

In QuickBooks Online, simply click on the Apps tab, then search for an inventory software in the search box. 

QuickBooks Online has basic inventory tracking capabilities. If you want to learn more about it, I'll link this article: Set up and track your inventory in QuickBooks Online. 

After finding an app and making some entries in QuickBooks, I'm sure you'll also need to track your sales, financials, and expenses. We can run some reports to do this, so take a look at this guide if you need help in the near future: Run reports in QuickBooks Online. 

Drop by again if you have more questions about managing inventory within QuickBooks. Do you have concerns about making some entries? Let me know and I'll gladly help you out. 

Since Quickbooks don't have representation in South Africa anymore you have to phone the UK.  20 minutes on the phone and then got cut off without any assistance.

I need to reset a password or get the password deactivated to get into the company file.  It keeps saying it is incorrect but before hardware corruption in December 2022 the file opened with the same password.

Can's use file doctor as you need the password.  Why is this so difficult. There was not backup made since January 2022 so a complete year's worth of work is being lost because Quickbooks don't have an email address where you can mail a company file to for assistance.

@Minty72 

Last resort, purchase a 3rd party password reset service.

Hello, I downloaded quick books desk-pro 2023 and I typed in my license number [Removed] when I typed in my product number 124211 and it wouldn’t work? Do I need a different product number perhaps? 
Company’s name is Matulin Concrete Ltd. 
My email is [email address removed]

my phone number [Removed] 

thanks 

Mat [Removed] 

Hello, I downloaded quick books desk-pro 2023 and I typed in my license number [Removed] when I typed in my product number 124211 and it wouldn’t work? Do I need a different product number perhaps? 
Company’s name is Matulin Concrete Ltd. 
My email is [email address removed]

my phone number [Removed]

thanks 

Mat [Removed]

You don't need a new product number, Mat. 

I'm here to help you fix the product license number issue.

Beforehand, did you encounter any error messages when entering your product number? This helps us determine the cause of this.

The license number and product code should match. If you bought the software from our website, look in the purchase confirmation email you received from us. If it's from a retail store, look for the brightly colored sticker on the original CD envelope.

If you get the error The validation code is incorrect or This service is temporarily unavailable, you'll want to perform the recommended solutions below to resolve this.

Solution 1: Check your date and time settings:
 

1. Close your QuickBooks Desktop.
2. Right-click the time display on the Windows taskbar, then select Adjust Date/Time.
3. Check if your date and time settings are correct. If they are, move on to the next solution. If not, continue with steps 4 to 8.
4. Select the Date & Time tab, then set the date for the current year.
5. Click Apply, then OK.
6. Open your QuickBooks Desktop, then go to Help.
7. Select Activate QuickBooks, then click Begin Activation.
8. Enter the validation code, then select Next.

Solution 2: Create a new Windows admin:

1. Add a Windows user with admin rights.
2. After you create the new user, sign out of Windows and sign back in as the new user.
3. Install and activate your QuickBooks Desktop.

If this fixes the error, you can keep the new admin user, or remove it and use your existing user.

In case none of these fixes the problem, I'd recommend performing a clean install. This resolves problems during installation or while running the software.

I've also added this article for additional troubleshooting steps about this rpoblem: Fix Activation, License, and Product Numbers Issues.

Additionally, I've included an article that'll help you learn what features are included in the QuickBooks Desktop 2023 release and how you can use them to benefit your business: What's New in the Latest Version.

Please keep us posted if you need additional assistance performing the troubleshooting steps. We want to make sure you're able to start working on your books.

They just kick me out when they can't answer my question.  I've been dealing with same issue for years and it comes up every renewal, just got kicked out of chat by another agent who simply wanted to send me another que not at all interested in helping.  We've been with QB for decades .... seriously looking at a change due to poor customer service these days. 

@drinell4893 

What was your question?

Hello there, @drinell4893. 

I appreciate you for patronizing QuickBooks for decades now. I'm here to help ensure that you can run your business seamlessly.

Can you tell us more about the issue you're having today? I'll be sure to get back to you with a solution. 

In case you want to update your payment information for your subscription, feel free to check out this article for the detailed steps: Update the payment information for your subscription.

If you'd like to talk to one of our support again, you can click this link for their contact information: Contact QuickBooks products and services support. From there, choose your QuickBooks product or service and get help immediately.

In addition, I'll take note of your experience with our support and forward it to our management team to improve your overall QuickBooks experience.

Here are some video tutorials that can help you achieve most tasks in QuickBooks Online: Video tutorials for QuickBooks Online.

Please let me know if you require assistance with your QuickBooks account, and I will provide you with some information. I'll see you around.

I agree, this is so annoying.  They send me a e-mail message saying my service is expiring in 7 days, however a month ago I paid 5K$ for my new year of service.  Why should I have to spend my valuable time on the phone when I have proven it is paid in an e-mail I sent but was returned they should spend their own time to look it up and respond.  I guess their time is more valuable than their customers. 

I hear your sentiments, @klentz.

Know that this is not the experience we want you to have while using the service. Also, I appreciate you outlining the steps you have taken to resolve this issue.

I recommend contacting our Technical Support Team. Doing so will enable them to double-check your account to determine the leading cause of the issue. They also have the tools to help you confirm the status of your subscription and initiate a further investigation, if necessary, securely.

You can get in touch with our live support via chat. Please refer to this article and follow the on-screen instructions to proceed with Chat with us. Moreover, you may reach out to them from Monday-Friday 0:00 am-11:59 pm GMT.

You can also visit our website for more tips and other resources you can use in the future: Self-help articles.

Feel free to drop by the Community whenever you have further concerns. Stay safe!

This is not what we want you to feel, @Anonymous.

No worries, I'll take note of your experience with our support and forward it to our management team to improve your overall QuickBooks experience.

Pertaining to your concern, the only way to contact support through email is to start a chat. I'm aware that you've already gotten in touch with them, but it's the best we can do right now given that they have all the tools required to safely look at your account through screen sharing in order to more precisely pinpoint the tax-related difficulty you've been experiencing.

I've added the link in case you need the steps in doing so: Contact QuickBooks Online Support.

Additionally, feel free to browse through this article to help you accomplish all your QuickBooks-related tasks: QuickBooks Online Help Articles.

However, if your concern is not something confidential, please know that you can always post your questions here in the Community forum. 

The Community is brimming with professionals who are knowledgeable in every aspect of QuickBooks, so if you need anything, don't hesitate to contact us here. Keep safe.

Hello there, issues92.

I can see the urgency of this matter, and I want to ensure this is taken care of immediately. Know that I've already taken notes of this and that someone from our team will reach out to you for more details so they can dig deeper and conduct an investigation into your account.

Feel free to get back to me here in the Community space if you need further assistance with this matter. You can also post here again if you have any additional QuickBooks-related concerns. Take care always.

@Anonymous 

Regarding the bank feeds, use MT Online or one of the converter tools (e.g csv2qbo) as a workaround.

https://www.moneythumb.com/?ref=110

resubscribe issue  

my. bill new  crete  problem pls. call  me [Removed]

urgent  any time  call  me  today