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FAQs
Is this online, or do I download software?
QuickBooks Online is accessible securely from any web browser or through the mobile app. No download of software is required.
Can I switch plans or cancel at any time?
Yes, you’re free to switch QuickBooks Online plans or cancel at any time. There’s no cancellation fee.
Do I have to pay extra for mobile apps?
No. QuickBooks Online comes with a free mobile app that helps you run your business on the go—anytime, anywhere.
Is phone support included?
Phone support is free and included with your paid subscription to QuickBooks Online or during a 30-day trial.
What’s included in the free onboarding call?
After you purchase a subscription to QuickBooks Online, you have the option to arrange a free onboarding call with an expert from our team. They’ll guide you through setup and answer your questions about getting started. We recommend having your onboarding call in your first 30 days of using QuickBooks.
Can I import data from my spreadsheets into QuickBooks?
Yes, you can import Customers, Suppliers, Items, and Chart of Accounts from Excel into QuickBooks. Learn more.
Do QuickBooks plans come with payroll?
QuickBooks plans do not come with payroll. However, you can add payroll to any Simple Start, Essentials, Plus or Advanced plan to get even more things done in just one place. Extra cost applies.
Can I manage my VAT with QuickBooks?
You can track your VAT then prepare and submit your return to HMRC using any one of the QuickBooks Online plans: Simple Start, Essentials, Plus, and Advanced.
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