Important Update: Discontinuation of QuickBooks Legacy Bank Feeds in Australia

QuickBooks is upgrading to the next generation of bank feeds called Open Banking. These new feeds are Australia's new standard for sharing financial data securely, and are mandated by the Australian Competition and Consumer Commission (ACCC) as part of the Consumer Data Right (CDR). Banks are phasing out older bank feed types in favour of this more reliable, next-generation connection. 

As a result, starting from 18 August 2026 through to 3 December 2026, QuickBooks will progressively disconnect all legacy bank feeds based on the timetable below. 

When will your bank feed be disconnected?

We are managing the disconnection process in phases by bank (or group of banks) to ensure we can provide you with dedicated, high-quality support. 

Here’s the disconnection timetable:

What happens if you don't upgrade in time?

We’ll continue to remind you when your bank feed is being disconnected, however once your legacy feed is disconnected, your transactions will stop importing into QuickBooks. At that point, you simply reconnect your bank feed using Open Banking. Alternatively, you can manually upload your bank transactions.

How to upgrade your bank feeds

Upgrading your feed to Open Banking is a 2-step process.

• Step 1: Check your accounts are ready to upgrade
• Step 2: Upgrade your bank feed

Before you start: Your checklist

Work through the checklist below before connecting your bank feed. This will ensure you have everything you need for a smooth setup process.

• Check your account tile in Bank transactions first. If it's flagged Migration required with a Migrate now link, use that — it walks you through this entire article for you.
• Enable pop-ups in your web browser settings. You do this by selecting the three vertical dots (menu) in the top-right corner of your browser. Select Settings. Search for “pop-up” and follow the prompts.
• Categorise any pending transactions in QuickBooks before connecting to ensure your books are up to date. To categorise transactions, go to Accounting then Bank Transactions and post the transactions in the Pending tab. 
• Have your mobile phone nearby — your bank will send a one-time password to verify your identity.

Step 1: Check if your account needs a data sharing delegate assigned

As required by the ACCC, some bank account types — including companies, partnerships, and trusts — require you to nominate a “data sharing delegate” before you can connect the bank account to QuickBooks or any other accounting software. 

This step specifically authorises someone to share data for that bank account. Think of it as a data-access permission rather than a banking permission. Importantly, a data sharing delegate is different to the account’s signatories or who's authorised to operate the account. For more detail, refer to the Nominating a Representative factsheet from the Consumer Data Right website.

If you select Migrate now from your bank tile, QuickBooks will ask what type of account you're migrating and guide you through the right check automatically:

1. Select the account type that applies: Sole trader or individual, Company, partnership, or trust, or Not sure.
2. If you select Sole trader or individual: no nominated representative is needed. Select Continue to move to the next step.
3. If you select Company, partnership, or trust:

• Select Follow your bank's instructions to assign a nominated representative.
• Complete your bank's process for assigning one.
• Come back, select I've assigned a nominated representative, then select Continue.

    4. If you select Not sure:

• Select Check your accounts with CDR Ready.
• Follow the prompts on the CDR Ready website to check whether your account(s) are ready to connect.
• Come back and confirm either I've assigned a nominated representative or I've checked and no nominated representative is needed, then select Continue.

Important info about the CDR Ready website

This free, independent website is provided by SISS Data Services Pty Ltd who is an Accredited Data Recipient (ADR), approved by the ACCC. 

This site is available to the Australian public to check if a bank account is ready to connect to Open Banking or whether a data sharing delegate needs to be assigned.

- If a data sharing delegate is required, the CDR Ready website will provide a link to the required bank page or form to complete the process.

- Please note: if you don’t have a data sharing delegate assigned to an account that requires one, the bank account won’t display to connect to QuickBooks.

If you prefer to not use the CDR Ready website, contact your bank directly for assistance.

To check if you need to appoint a data sharing delegate for any of your bank accounts:

1. Go to the CDR Ready website.
2. Select Get Started.
3. Follow the prompts to verify your details and to consent to temporarily sharing your data so the site can check if your account(s) is ready to connect to QuickBooks.
4. Follow the prompts to access your bank.
5. Select the bank account(s) you want to connect to QuickBooks. These are the accounts the site will check to confirm if ready to connect to QuickBooks.
6. Select Confirm to proceed.
7. Next, the accounts that are ready to connect to QuickBooks are displayed.

• If the account(s) you want to connect to QuickBooks are displayed, select Yes, all of my accounts are here.
• Proceed to Check Accounts for another bank or select I’m Done
• If any accounts are missing or not displayed, select No, not all of my accounts are here.
• Select the link provided for instructions on how to set up a data sharing delegate for your bank
• Once set up, come back and complete Step 1 again.

    8. Once the account(s) you want to connect to QuickBooks is displayed, proceed to Step 2.

Watch the CDR Ready process demo here.

Important

- For some banks, it can take up to 1 business day for the data sharing delegate to be reflected in the bank’s system.

- Should you need help assigning a data sharing delegate to a bank account, please contact your bank directly. As this is bank related, our Customer Success team is unable to help. 

Step 2: Connect your Open Banking feed

Now that Step 1 is finished and your accounts have been assigned a data sharing delegate where required, you can proceed to disconnect your current bank feed and connect your Open Banking feed.

If you're using the guided setup, this step is done for you:

1. On the Disconnect screen, find the bank feed you want to migrate.
2. Select Switch to Open Banking.

Your settled transaction history won't be deleted, but any unreviewed transactions will be cleared. If you have more than one feed to migrate, you'll do them one at a time — you can come back to migrate any remaining feeds once the first is connected.

Not using the guided setup? You can still disconnect a feed manually:

1. Go to All apps, select Accounting, then select Bank transactions.
2. Select the relevant bank account tile, then select the pencil icon.
3. Select Disconnect account.
4. Confirm your selection by selecting Disconnect.

Connect your Open Banking feed

1. Go to All apps, select Accounting, then select Bank transactions (Take me there).

2. Select Link account.

3. Search for your bank by URL or name, or select a bank from the list.

4. Review the consent details and select Agree.

• Sign in with your online banking credentials and follow any required security steps. Please note: you may see both a personal and a business profile. You would typically select the business profile. If you only see personal accounts, go back and switch to the business profile. This is the single most common reason business accounts don't appear in the setup process.
• Select the account(s) you want to connect to QuickBooks Online. You can select more than one. If an account is missing or not displaying, check if these apply: You're signed in to the personal profile, not the business profile — go back and switch to the business profile
• You're not set up as a data sharing delegate — complete Step 1 or leave for up to 1 business day to be reflected in the bank’s system.
• The account type isn't yet supported by your bank for Open Banking (some credit cards, loan accounts, and specialist accounts are still being added). These transactions will need to be imported via a CSV file.

5. Connect the feed to the required Chart of Account code or Account name in the picklist. Do this for each bank account you want to connect to QuickBooks. If you’re connecting a bank account to QuickBooks for the first time, you can also create a new Chart of Account code here if required by selecting Add New.

6. Select the date you would like the transactions to import from. We recommend selecting today’s date to avoid duplicate transactions.

7. Select Connect and you're done!

In the Bank transaction screen, you’ll see the new bank account tile along with any newly imported transactions. At any stage, you can select Update and any new transactions will be imported.

We’re here to help

Our Customer Success team is available Monday to Sunday, 8am to 7pm, and can walk you through the process. Have your QuickBooks company ID ready so we can assist you more efficiently (you can find your ID under Settings > Additional info).

Chat with us online or request a callback

Call 1800 046 038

*Please note these dates are subject to change. We’ll endeavour to keep you updated should any changes to these dates occur.